Secure Tech Systems LTD (STS) were contacted recently regarding a CCTV installation by a competitor that had not been finished. There had been a miss communication somewhere along the line and unfortunately this customer had been let down and left significantly out of pocket.
They now required a professional and local security installer that they could trust from the off.
After finding our locality on google and reviewing our customer testimonials, they gave us a call. They needed someone to come in and take over from the previous installer and finish the job, but in the way they required and not how it had been left.
STS carried out a short survey after discussing things with the customer and we decided on the the following action:
Re - locate several security cameras that had been positioned incorrectly
Adjust the view on the remaining security cameras
Installation of three additional Hikvision turret style security cameras, that included a long-range camera to look at their gate at the end of their drive.
We completed this project within 3 days, a week after the initial phone call.
This customer then required their internal wireless network to be moved to a new provider also. Secure Tech Systems arranged a contractor for this work and oversaw the project, enabling the customer to completely move away from the provider that had orginally let them down.
This additional work was needed to be completed within a small-time frame, to which STS responded, and the customer was again very pleased with the service.
This customer is now under a security system servicing agreement with STS, whereby we provide reduced call out fees for any future requirements and 24/7 technical telephone support.
If you've been let down by your security provider, a security system takeover is an easy, quick and inexpensive process, enabling you to move away from your provider and to one that you can trust.
Call us for more information: 01622 278870
or contact us via email on info@stsystems.uk
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