For a standard residential property or a small commercial unit, a typical high-definition CCTV or smart intruder alarm installation takes no longer than 1 day to complete. However, this heavily depends on the scale and complexity of the project.

Generally, we aim to begin new installations within 2 weeks of receiving your formal order. This does depend on current workload or projects. For urgent, reactive security issues or emergency maintenance calls across Kent, we always prioritise your request and try to respond the same day.

Yes, after 12 months we can offer you an annual service agreement plan, which starts at £99 plus VAT per year and can be paid in full or via manageable monthly instalments.

We highly recommend this to keep your hardware running optimally and to maintain compliance with your business or home insurance policy.

Our preventative maintenance agreements ensure your system remains reliable and fully compliant with UK insurance criteria. As standard, every service agreement includes:

•     An annual physical visit from an expert engineer for a comprehensive system health check.
•     Guaranteed access to our priority emergency call-out service.
•     Highly discounted call-out rates and labour charges.
•     24/7 technical support over the phone for total peace of mind.

To satisfy standard UK insurance policies and guarantee optimum performance, standard systems should be serviced once a year. However, if you have a monitored system with designated police response, current regulations strictly require checks every 6 months (which we frequently fulfil using a blend of advanced remote digital diagnostics and an annual physical site visit).

The National Security Inspectorate (NSI) is the highest hallmark of quality in the UK security industry. Because Secure Tech Systems is NSI-approved, it proves to your insurance provider that your system meets strict British and European safety standards (BS EN 50131 for alarms). Many commercial and residential insurers in Kent will offer discounted premiums or require an NSI certificate as a strict prerequisite before validating high-value theft policies.

As standard, our storage drives are configured to hold 28 days of continuous recording. Once the drive hits capacity, it seamlessly loops back to overwrite the oldest data. If you require longer retention times for compliance, we can easily expand the internal hard drive space before, during, or after your installation.

No. We utilise cutting-edge AI analytics that intelligently distinguish between blowing trees, animals, vehicles, and human trespassers. During setup, our local technicians establish custom virtual tripwires and adjust specific sensitivity thresholds to ensure false environmental alerts are filtered out while real threats are instantly caught.

Our engineers have the specialised technical expertise required to work with all major UK security brands and systems. While Pyronix is our premier, go-to brand for new installations due to its legendary reliability and seamless smart app control, we are fully equipped to service your existing setup. Whether you are looking to repair a current system or upgrade to a cutting-edge smart configuration, our team will find the right fit for your property.

Absolutely. We offer an array of pet-immune security sensors designed specifically for households. These include specialised vibration sensors for windows and pet-friendly motion detectors that ignore animals weighing under 25kg while remaining fully sensitive to human movement.

In most cases, yes. We can install a compact internet module (IP module) directly onto many legacy control panels. This bridges your older system to your home Wi-Fi network, giving you modern smartphone alerts without the expense of a complete system replacement.

If your cameras capture areas outside your property boundary, such as a neighbour’s garden or a public pavement, you fall under the scope of UK data protection laws (GDPR/ICO). We solve this elegantly during commissioning by programming digital privacy masks into the camera software. This completely blacks out those private zones so they can never be viewed or recorded. We can also provide the required regulatory signage to keep your property fully GDPR compliant.

For standard homes and most commercial properties, security installations fall under “permitted development” and do not require planning permission. However, if your business premises are located within a designated conservation area in Kent, or if your building is Grade II Listed (common in historic areas like Sevenoaks, Rochester, or rural Kent), you may need Listed Building Consent before fixing brackets to external brickwork. Our team can advise on this during your site survey.